Parlor House Grill in Sayville Opens Doors

Sayville's newest restaurant opened its doors Monday at 1130 a.m. and diner reviews are all good with one customer telling Patch "you won't be disappointed." Stay tuned to Patch for a profile and more photos this week.
mary October 18, 2013 at 07:24 AM
This might simply be the worst restaurant ever to open not only in this spot but anywhere in sayville. I will limit myself to the food but the service also left a lot to be desired. I ordered the chicken orzo soup and the white clam sauce, both specials. The soup was ok. Orzo a bit soggy but the soup was flavorful. The problem? Entrees came first! When I told the server she took our entrees and our waitress immediately brought the appetizers. I told her i didn't want our food cold when she brought it back and was assured it would be perfect. My pasta was cold soggy and sitting in GREEN liquid. I tasted it and it was as though someone had poured poultry seasoning into the clam broth. I sent it back and was not charged. BUT no one in charge not a manager or an owner ever spoke with us to discover why. The table next to us had similar jssues and was complaining loudly as we left. We will not be back.
Stallar October 19, 2013 at 05:31 PM
I definitely had a different experience. Of course, the first week or so, a new place has to iron out its glitches. That happens with every new business. It is impressive though that the above customer was not charged. I have been there twice and both times got a great meal. The portions are very large and reasonably priced. The swordfish was cooked perfectly and I was served a big piece. The baked clams were tasty and the calamari was crispy and tender served with a delicious marinara sauce. My husband got two thick, large pork chops and my friend got the stuffed chicken breast(2 big pieces.) The steaks are large. I would like a little more marinade, but very tasty nonetheless. Met the two brothers who are the owners. Really nice guys. Hope they do well. Would be really great to have a family owned restaurant stay in Sayville. Good luck to them!
Christopher T. October 19, 2013 at 11:18 PM
We just had a delightful evening at the Parlor House. We had the most delicious lump crab cakes, excellent Beef Barley soup and Lasagna and Fettucini Alfredo with chicken. Very good food, great wines, beautifully designed space and the owners are a great family. The Chef/Owner was exec. chef at the South Shore restaurant in Patchogue for many years and his wife Dina the hostess worked at Peter's Diner on Main Street in Patchogue. Their Sons are also partners in this venture. So nice to have a family with so many years in the restaurant biz locally open such a great place in Sayville. We will be back. Best of luck to you, We are glad you are here. By the way, the first review by Mary-just bizarre as we had such a different experience. Maybe it's best she doesn't go back!
Stallar October 19, 2013 at 11:32 PM
After I wrote my first review, my family and I decided to go back again tonight for the 3rd time This evening, we had the Romanian steak (cooked perfectly,) stuffed salmon with Spinach and feta cheese (delicious,) repeat of the pork chops, and the Veal Sorrentino which was amazing with healthy slices of prosciutto and eggplant. When I mentioned to the owner that nobody serves a good Oysters Rockefeller in the area, my family was served a hefty and incredibly tasting appetizer on the house. (Now we are eating our words!) This restaurant is going to do just fine.
mary October 20, 2013 at 09:09 AM
I shouldn't go back because somehow the hirrible food and service was my fault? Is Christopher T an owner or a relative? Seriously it was an AWFUL meal and no one was joping for a good experience more than me! I live around the corner and was hoping that it would be a go to place for me.
Stallar October 20, 2013 at 09:50 AM
Maybe, you should give it another try, Mary. Any business needs a few weeks to work out the kinks. I am not a relative, nor a friend of the family. I live around the corner, too. A friend of mine once said that she always gives a restaurant 2 months before she goes. Just a thought.
Christopher T. October 20, 2013 at 11:34 AM
No Mary, I am cetainly not an owner or a relative but I have lived here my whole life and I have eaten in the other restaurants these people have run or worked in and we've always enjoyed them. I think you're mean spirited, and wishing this family a business failure from your unkind words. Perhaps, Mary you should give it another shot before you assasinate people!
The bandit October 22, 2013 at 08:15 AM
I also went the weekend it opened. It was extremely loud, way too bright. I went with three other women. Only 3 burgers and a greek salad were ordered. The salad was lettuce and feta cheese and the three burgers were, "wouldn't come back for these". Two other friends of ours went and did not like it. We all want it to be successful but calling it like it is. The common thread here is large portion. That does not make a great restaurant. . I always give a restaurant another chance. I also will return next month hoping for a better experience.
Nancy October 22, 2013 at 05:11 PM
I thought the service needs a little work but the food was delicious. I ordered the chilean sea bass and it was cooked to perfection. The calamari was over the top fresh and yummy! Was not impressed with the choices of wines by the glass but other than that I'll be back!!!
Stallar October 22, 2013 at 06:07 PM
Cooked to perfection, huh! Damn, I missed it! Glad you enjoyed it! Hopefully, they will have it again.
mary October 23, 2013 at 11:32 PM
I am not mean spirited. I had a bad experience, in fact, one of the worst. It is no less valid than your more positive one. Personal attacks are inappropriate in this forum. Why are you taking this personally unless you have a stake in the outcome and viability of this business? If you do, your time would be better spent improving the quality of the food and the customer service! it just boggles my mind that anyone would invest the money that they so obviously did and not make certain that the food and service was spot on. While others say give it a second chance i say you only get one chance to make a first impression! I work hard for my money and don't want to waste it. I walked out of there feeling ripped off.
Stallar October 24, 2013 at 08:00 AM
You have that right, Mary. However, nobody, at any job or business, is spot on when they first begin. As in life, we get better as we get older!! :)
map427 October 25, 2013 at 09:40 PM
We decided to give this new establishment a shot tonight. This was, by far, one of the worst restaurant experiences we've ever had and we eat out A LOT! The interior is attractive, however they need to do something about the noise. It's so loud its difficult to hear your dinner companions. The service was horrible, as it took over 10-15 minutes before a server even came to get a drink order. We waited another 10 minutes to order our food and then at least 30 minutes to receive it. Tables turned over next to us while we never got a drink refill or the glass of water we asked for. Our waiter kept telling us he'd be "right back" with this or that but never returned. Once our meal was received it was so salty I could not eat it. When one of the owners came to see how we were doing, we explained that it was so salty I couldn't eat it. He immediately took it away and brought back a replacement and apologized. This was nice, however the replacement was half cold, half burning hot that I burned my tongue, yet it was just as salty as the first option. Took forever for the waiter to ever return to bring us our check. I'm sorry but it's one thing to say it's a new restaurant and they need time, but our experience was that the service is horrible and the food is not all edible. The wine was very expensive and the pour was very small. I was shocked that a glass of wine was more expensive than a top shelf liquor. If it were just us, I could chalk it up to bad luck, but many tables around us were complaining. All you heard from the owner's were "I'm so sorry" the whole time we were there. People were switching from paying by credit to paying by cash because they had been waiting so long for the servers to even pick up the check. We eat out a lot, especially locally in Sayville, and we are very easy going, don't usually complain even if the food and/or drink are not quite right. We usually make it up on a different visit. However, there won't be a second visit. It's a disappointment, but this establishment better step up their game or they will go the way of all it's predecessors. Such a shame.
mary October 27, 2013 at 10:43 AM
Not that i needed validation or wanted someone to have a bad meal and have to overpay for it, but map427 and I agree on so much that I hope the owners take it to heart and find a real chef for this kitchen. While I am not a huge fan of the decor they obviously invested a tremendous sum of money into renovations....unless they change and quickly it is going to be an epic fail.
cbsteward November 03, 2013 at 04:53 PM
I love this place!!! Sat.day - Friday nite bartender are fun and attentive... Menu --- nice portions and delicious w/ attractive pricing **** Happy Hour 3-6 & 9-12**** Owners Bill &Dina along w/ Anthony &Jim are warm people showing their patrons a welcoming family atmosphere. Wishing much success !!! Carla and Bill
Joan Mergl November 04, 2013 at 07:19 AM
Had lunch there last week and loved the fried shrimp. They were the jumbo ones and cooked perfect. Price was cheap. Hope they succeed and are a here for many years.
Chris November 06, 2013 at 10:59 AM
Unfortunately my experience in this establishment was awful. Not only was the service horrible but honestly I wish I could post a picture of my food. I ordered a simple dish of chicken francese that looked like it was cooked and sat for 20 minutes before being served. The pasta was served on the same plate with marinara sauce that mixed itself in with the sauce from the Chicken. The friend I took with me equally was not happy with her pasta dish. I understand fully that this establishment is new and "needs to work out the kinks" but as a business owner myself we don't put out a product or provide a service in that sense until we are sure it works and the end user will be happy. To boot my drink from the bar was overpriced and I wasn't at all very impressed with it. I understand some of you think that that people like myself, Mary and map427 are being "mean spirited" but it was VERY obvious that from the waitress, the manager and right down to the chef we were unhappy with our meals. The right thing to do would have been to come to us and talk to us about our displeasures and do your best to make good on them. Since this did not occur I do not believe I will return to the restaurant to give it another try. I do not wish anything negative to the owners or the restaurant in general I just think management should do more to assure their customers have a positive (even when its not positive) experience in their establishment to assure they return. Best of luck.
Kathleen Berry Prokesch November 08, 2013 at 05:09 PM
Food is NOT good. When trying a new restaurant we always take into account that they are working out the kinks and service may be slow...mistakes may be made, however the food must be of a certain quality. It took Five Points some time to iron out their kinks but we returned because the burgers are fantastic. I would call my entrée nearly inedible and my husband and son both ordered the marinated steak, medium rare and they received a steaks, over cooked and no trace of marinade to be found. They removed all of the charm that the previous owners infused the space with. It was far too bright and very noisy...but the main complaint is the terrible food. Bummer because we were looking forward to a new place to dine but am sorry to say we won't be going back.
Bfizzzle November 12, 2013 at 08:37 PM
These owners need to call Gordon Ramsey! I don't know where to begin here; this place is WEIRD. Did the owners do ANY research before opening here? I honestly felt uncomfortable by the lack of ambiance.
Stallar November 17, 2013 at 09:15 AM
Had the Chilean Sea Bass! Yes, it was cooked to perfection; not swimming at all in butter and with hints of sweetness! I have had this dish for much more in other restaurants and this equally great(only $19!) Husband had the special- marinated rib-eye with beautifully fried butterfly shrimp! Delish! We requested the Oysters Rockefeller again and got a very nice sized portion for only $9! If you ask, they will make. Haven't had this appetizer taste so great since Felice's in Patchogue closed their doors!


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